Malcolm Knowles adapted the theory of Andragogy, teaching strategies for adult learners, to adults learning in the s. Understanding these characteristics will help you inspire your agents to improve their skills, improve the quality of your training and improve the quality of your contact center. Agents will be more receptive and committed to training if they understand why it is important to the organization, their management, the customer and most importantly themselves.
We last talked about the rising trends in eLearning. It only makes sense that the way we as adults approach learning is different than the way our public school system educates children. The term andragogy was popularized by American educator Malcom Shepherd Knowles in the mid-to-late 20 th century.
Characteristics of older adult learners are described and related to program development, implementation, and evaluation. The framework for designing learning experiences consists of four steps: assessment of the needs of the learner; development of learning objectives and determination of content; selection and implementation of appropriate learning activities; and evaluation of the results of learning. Four major assumptions about older adult learners are discussed based on a model designed specifically for adult learners.
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It is therefore important to be fully aware of the special characteristics of the adult learner. They have to know what they are learning, and why they are learning it. They would be most motivated when their learning is relevant to their interests, their work, family life, financial management, or to a specific objective they may have.
Email: Password:. Sign in. The online educational environment is increasingly being used by adults and should be designed based on the needs of adult learners.
When it comes to learning, adults are not over sized children. Maturity brings unique characteristics that affect how adults are motivated to learn. By appealing to the unique qualities of adult learners, we can design more effective and motivating online courses.
How can one classify a true adult? Many people directly attribute age to adulthood. The problem with this methodology becomes evident when you discuss the topic with various people of different cultural backgrounds.
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